Technical Support Specialist – AutoCAD Electrical

Autodesk

Technical Support Specialist in Autodesk resolving customer issues for AutoCAD Electrical products via phone and web. Collaborating with peers to ensure customer satisfaction and support development.

Posted 5/8/2026full-timeBoston • Colorado, Massachusetts, Missouri, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $60,100 - $107,690 per yearWebsite

About the role

Key responsibilities & impact

Respond to AutoCAD Electrical and AutoCAD support requests from customers
Prioritize critical technical issues and monitor service level compliance
Document support interactions in a company-wide case management system
Advance unresolved issues to senior staff as required
Research, verify, and document product defects
Actively handle personal backlog of support requests
Manage customer and partner expectations by providing timely updates on progress
Assist in the fundamental development and maintenance of knowledge base quality

Requirements

What you’ll need

Bachelor's in Engineering or related
6+ years of industry experience
Proficiency or familiarity using AutoCAD and AutoCAD Electrical software in a production environment
Strong customer service, troubleshooting, and analytical skills
Strong written and verbal English communication skills
Additional language skills are advantageous

Benefits

Comp & perks

Health and financial benefits
Time away and everyday wellness

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AutoCADAutoCAD Electricaltroubleshootinganalytical skills

Soft Skills

customer servicewritten communicationverbal communication

Certifications

Bachelor's in Engineering