Customer Success Manager, Construction

Autodesk

Customer Success Manager partnering with construction customers to maximize value from Autodesk solutions. Driving growth through strategic customer success planning and risk management in remote work.

Posted 5/2/2026full-timeRemote • Colorado, Massachusetts, Missouri, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $75,600 - $135,520 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Partner with construction customers to unlock value from Autodesk cloud solutions
Drive growth for Autodesk by managing customer relationships and success planning
Conduct collaborative success planning engagements with customers
Proactively identify and monitor risks to customer sentiment
Develop contingency plans and escalate critical issues with recommendations

Requirements

What you’ll need

5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar)
4-year degree or equivalent experience
Can travel up to 25% for in-person customer engagements and internal meetings
Intellectual curiosity to continually learn about customers and their industry
Ability to run discovery discussions in the AEC industry
Resilience as priorities evolve
Passion for solving customer problems with a customer-first mindset
Accountability for value delivery

Benefits

Comp & perks

Health and financial benefits
Time away and everyday wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer successaccount managementintellectual curiosityresilienceproblem solvingcustomer-first mindsetaccountability

Certifications

4-year degree