Senior Customer Success Manager, Enterprise

Autodesk

Senior Customer Success Manager responsible for driving adoption and value realization for enterprise accounts at Autodesk. Collaborating with stakeholders and leading Executive Business Reviews.

Posted 4/30/2026full-timeMassachusetts, Oregon, Texas • 🇺🇸 United StatesSenior💰 $75,600 - $135,520 per yearWebsite

About the role

Key responsibilities & impact

Own and execute Customer Success Plans (CSPs) to deliver measurable business outcomes
Drive adoption and consumption across enterprise accounts
Build and maintain executive-level relationships (Director–C-suite)
Lead Executive Business Reviews (EBRs/QBRs) and value-based conversations
Partner cross-functionally (Sales, Consulting, Support) to align on account strategy
Identify risks, drive mitigation, and ensure renewal readiness and growth alignment
Act as the Voice of the Customer, influencing internal strategy and priorities

Requirements

What you’ll need

5+ years in Customer Success, Account Management, or Consulting
Experience managing enterprise or strategic accounts
Strong executive presence and stakeholder management skills
Proven ability to drive adoption, retention, and customer outcomes
Data-driven mindset with ability to translate insights into action.

Benefits

Comp & perks

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

executive presencestakeholder managementrelationship buildingcross-functional collaborationrisk identificationmitigation strategiescustomer advocacydata-driven mindsetinsight translationvalue-based conversation