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About the role
Key responsibilities & impact- Ensure Autodesk customers have immediate access to all software products purchased
- Communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
- Ensure high-level of customer /partner satisfaction
- Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access
- Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed
- Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
- Responsible for initiatives related to partner enablement and partner effectiveness
- Create and modify content in shared knowledge base for use by all internal Autodesk support resources and/or customers and partners
- Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners
Requirements
What you’ll need- Minimum 3+ years in Customer Facing or Client Services position
- Experience in a customer service environment
- Strong verbal and written communication
- Fluent in Japanese (speaking and writing)/English. Other languages an advantage
- Fluent in English (speaking and writing). Other languages e.g. Korean, Japanese an advantage
Benefits
Comp & perks- annual cash bonuses
- commissions for sales roles
- stock grants
- comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer satisfactioncommunicationinvestigationcollaborationcontent creationpartner enablementcustomer servicesubject matter expertise