Payment Operations Specialist

Autodesk

Payment Operations Specialist enhancing seamless payment experiences for contractors using GCPay’s ePayments platform. Collaborating across teams to improve workflows and resolve payment issues.

Posted 4/25/2026full-timeRemote • Arizona, Colorado, New Mexico, Texas, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $67,000 - $119,790 per yearWebsite

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Lead onboarding efforts for customers adopting GCPay’s ePayments functionality
Conduct training sessions and walkthroughs for General Contractors and Subcontractors
Guide customers through compliance reviews and funding setup processes
Provide timely, empathetic support to customers via phone and email
Investigate payment discrepancies and operational issues
Coordinate with internal teams (e.g., Product, Engineering, Finance) and external partners (e.g., banks)
Own and manage escalated, time-sensitive cases through to resolution
Identify opportunities to improve workflows, efficiency, and customer experience
Support and contribute to process improvement initiatives across the ePay team
Create and maintain clear, high-quality process guides, training materials, and general knowledge resources for internal and external stakeholders

Requirements

What you’ll need

3 + years of experience in payment operations, banking, fintech, or financial services
Strong understanding of payment rails (Ex. ACH, Wire, FedNow, RTP) and compliance considerations
Excellent problem-solving and analytical skills
Strong communication skills with a customer-first mindset
Experience working cross-functionally with internal and external stakeholders
Strong skills in analyzing and interpreting transaction data and spotting discrepancies
Ability to manage time effectively, prioritize across multiple workflows, and adapt to changing priorities

Benefits

Comp & perks

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment operationspayment railsACHWireFedNowRTPcompliance reviewstransaction data analysisproblem-solvinganalytical skills

Soft Skills

communication skillscustomer-first mindsettime managementprioritizationadaptabilityempathyworkflow improvementcross-functional collaborationsupporttraining