Senior Technical Support Specialist – FlexSim

Autodesk

Senior Technical Support Specialist resolving customer issues related to Autodesk products. Collaborating across teams to provide expert guidance and supporting customer experience.

Posted 4/25/2026full-timeBoston • Massachusetts, Missouri • 🇺🇸 United StatesSenior💰 $60,100 - $107,690 per yearWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Resolve customer issues across multiple channels (chat, phone, web, forums) with timely, friendly, and efficient support
Provide expert guidance on product features, usage, and design automation to Autodesk customers
Collaborate across teams and assist colleagues on challenging cases to drive effective resolution
Maintain clear and proactive communication with customers, including regular updates and expectation management

Requirements

What you’ll need

Bachelor’s degree in Industrial Engineering, Systems Engineering, Operations Research, Computer Science, Mechanical/Manufacturing Engineering and Mathematics, or related technical field
2–5 years of experience in Discrete Event Simulation (DES) modeling, process improvement, or operational analysis
Advanced knowledge of Discrete Event Simulation (DES) concepts
Experience using FlexSim or similar simulation tools (e.g., AnyLogic, Simio, Arena)
Basic to intermediate programming skills (e.g., C++, Python or other object-oriented languages)

Benefits

Comp & perks

Health and financial benefits
Paid time off
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Discrete Event Simulationprocess improvementoperational analysisprogrammingC++PythonFlexSimAnyLogicSimioArena

Soft Skills

customer supportcommunicationcollaborationproblem-solvingexpectation management

Certifications

Bachelor’s degree