Senior Enterprise Customer Success Manager

Autodesk

Customer Success Manager at Autodesk focusing on construction customer outcomes and product adoption. Driving relationships, expansion, and strategic goals through engagement with customers.

Posted 4/17/2026full-timeRemote • Colorado, Massachusetts, Texas • 🇺🇸 United StatesSenior💰 $75,600 - $135,520 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes
Seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization
Exceed target goals by maintaining a high customer retention rate, coordinating with World Wide Sales to ensure on-time renewals, and identifying expansion opportunities
Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
Track account health to identify churn risk and work proactively to eliminate that risk
Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
Develop a trusted advisor relationship with customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
Propose and build processes that will allow the organization to scale
Lead building processes transformation and best practices for a dynamic and rapidly expanding team
Act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services

Requirements

What you’ll need

At least 3 years of experience in a customer-facing, B2B role
4 Year Degree or equivalent experience
Experience in Customer Success, Account Management or a client facing role
Ability to travel up to 35%
Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
Excellent written and verbal communication skills
Ability to multi-task, prioritize, and manage time effectively
Process-driven and organized by nature
Willingness to be adaptable and help problem solve
Hard working, have a record of accomplishment, and demonstrated drive for achievement.

Benefits

Comp & perks

Health and financial benefits
Time away
Everyday wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer successaccount managementcommunicationmulti-taskingprioritizationorganizational skillsadaptabilityproblem solvingdrive for achievementintellectual curiosity

Certifications

4 Year Degree