Autodesk

Technical Enablement and Training Specialist

Autodesk

full-time

Posted on:

Location Type: Office

Location: Denver • Colorado • United States

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Salary

💰 $49,300 - $88,330 per year

About the role

  • Develop, manage, and maintain product enablement and training materials for EBCS Support teams across multiple learning formats, including live sessions, self-paced learning, documentation, and multimedia
  • Assess ongoing training needs and continuously update existing materials to ensure accuracy, relevance, and alignment with product changes and support priorities, driving the development of highly capable, support-ready associates
  • Deliver new enablement and training requests on time and to a high standard while managing multiple priorities and competing deadlines
  • Measure training effectiveness using feedback, readiness metrics, assessments, and performance data; apply continuous improvements in collaboration with the Quality team
  • Create and deliver periodic release training for EBCS Support teams based on Product Management and Engineering inputs, ensuring content is clear, actionable, and well-documented
  • Design assessments, such as quizzes and knowledge checks, to validate understanding and monitor post-training performance
  • Maintain proactive communication with Product teams regarding upcoming releases, roadmap changes, and development initiatives
  • Advocate for users by representing their needs, feedback, and challenges during cross-functional collaboration
  • Stay current with instructional design best practices and modern learning technologies, including Learning Management Systems (LMS), eLearning authoring tools, and multimedia production tools
  • Support agents in staying current with product knowledge, customer service practices, and support guidelines
  • Work live cases in the support queue to maintain deep, current product knowledge and firsthand understanding of support challenges, strengthening training effectiveness and credibility

Requirements

  • Experience designing and delivering training or enablement programs in a technical, SaaS, or customer-facing environment
  • Solid understanding of technical product concepts and customer support or customer success workflows
  • Ability to translate complex technical information into clear, practical learning experiences
  • Strong project management skills with the ability to balance multiple priorities and deliver high-quality training on tight timelines
  • Effective written, verbal, and stakeholder communication skills
Benefits
  • Health and financial benefits
  • Time away and everyday wellness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training designtraining deliveryassessment designperformance measurementmultimedia productioneLearning authoring toolsLearning Management Systems (LMS)technical product conceptscustomer support workflowscustomer success workflows
Soft Skills
project managementcommunication skillsstakeholder communicationtime managementcollaborationadvocacyadaptabilityproblem-solvingattention to detailcontinuous improvement