AEC Customer Success Manager
Autodesk
full-time
Posted on:
Location Type: Hybrid
Location: Portland • Alabama • Arizona • United States
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Salary
💰 $82,000 - $147,620 per year
About the role
- Collect customer requirements and pain points necessary to make recommendations that can help customers achieve their desired organizational goals
- Demo Autodesk solutions and technology to generate interest and promote product adoption; share key insights with account team members to inform strategy
- Build working relationships withing broader Autodesk teams to achieve account goals
- Hold regular check-in calls, business reviews, webinars, and mentoring sessions with customers to ensure successful product adoption and identifying further expansion opportunities
- Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the AEX team and the broader Autodesk ecosystem
- Collaborate cross-functionally with Product teams, Autodesk Research, Customer Success, and other internal Autodesk organizations
- Contribute to quarterly business reviews with account team and executive sponsors
Requirements
- Strong working knowledge and demonstrable proficiency in Architecture design tools such as Revit, Forma or similar software
- 3+ years experience working in the Architecture industry
- 5+ years experience in customer success management, sales or pre-sales activities with great track record of driving business impact
- Exhibit a collaborative and consultative work style with the ability to thrive in a highly dynamic work environment
- Experience in working directly with varying levels of customer stakeholder groups
- Good understanding of AECO and SaaS industries
- Experience working within large/complex enterprise organizations
Benefits
- Health and financial benefits
- Time away and everyday wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
RevitFormaArchitecture design toolsCustomer success managementSalesPre-sales activities
Soft Skills
Collaborative work styleConsultative work styleAbility to thrive in dynamic environmentsRelationship buildingAdvocacy for customer needs