Autodesk

Business Customer Success

Autodesk

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • Massachusetts • United States

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Salary

💰 $77,800 - $134,200 per year

About the role

  • Own the post-sale customer relationship for an assigned portfolio of customers
  • Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges
  • Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes
  • Establish success metrics and track progress through regular business reviews and strategic planning sessions
  • Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities
  • Identify and support at-risk accounts through targeted adoption and enablement strategies
  • Document and articulate customer value realization through business cases and success stories
  • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth
  • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Requirements

  • Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles
  • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes
  • Experience building mutual success plans, business cases, or documented account strategies
  • Experience working with complex organizations managing multiple priorities and stakeholders
  • Strong executive-level communication and presentation skills
  • Customer-first mindset with high emotional intelligence
  • Ability to prioritize and manage multiple complex accounts simultaneously
  • Proven ability to collaborate across internal and external stakeholders
Benefits
  • health and financial benefits
  • time away and everyday wellness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSalesRenewalsBusiness Case DevelopmentSuccess MetricsCustomer Health MonitoringRisk Mitigation StrategiesEngagement Data AnalysisAdoption Strategies
Soft Skills
Executive-level CommunicationPresentation SkillsEmotional IntelligenceCollaborationPrioritizationStakeholder EngagementCustomer-first MindsetStrategic PlanningRelationship ManagementProblem Solving