Autodesk

Territory Adoption Specialist, English Speaking

Autodesk

full-time

Posted on:

Location Type: Hybrid

Location: San Jose • United States

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About the role

  • Assess customer health and renewal risk using digital tools, reports and usage insights
  • Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
  • Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
  • Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate
  • Share customer trends and insights that help strengthen and scale adoption programs across the region
  • Document customer engagement, actions, and opportunities thoroughly in Salesforce
  • Work with internal teams to deliver cohesive guidance and ensure aligned execution on customer objectives

Requirements

  • Speak fluent in English
  • Bachelor’s degree or equivalent experience
  • AEC software knowledge and/or relevant AEC industry experience
  • Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles
  • Passion for technology with strong technical aptitude and willingness to learn new tools quickly
  • Experience managing a high-volume account portfolio within structured processes
  • Ability to handle escalated customer situations and communicate effectively across different organizational levels
  • Strong organizational, follow-up, and time-management skills
Benefits
  • Competitive salary
  • Annual cash bonuses
  • Commissions for sales roles
  • Stock grants
  • Comprehensive benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer health assessmentrenewal risk analysisproduct knowledgecustomer engagement documentationSalesforceAEC software knowledgetechnical supportaccount managementstructured processes
Soft Skills
communicationorganizational skillstime-managementfollow-upescalation handlingcustomer guidancecollaborationadaptabilityproblem-solving
Certifications
Bachelor's degree