Manager, Technical Adoption Specialist
Autodesk
full-time
Posted on:
Location Type: Office
Location: Singapore • Singapore
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About the role
- Manage the implementation of processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products.
- Measure and monitor performance against established service levels to ensure achievement of individual and team targets.
- Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction.
- Direct and manage staff in implementation of initiatives and delivery of service plans that support customer satisfaction.
- Manage and implement employee Human Resource Programs and initiatives; ensure implementation of employee performance plan, onboarding program, employee development and coaching initiatives, etc.
- Manage and prepare budgets and work closely with senior management on forecasting, discrepancies, variance trend analysis, etc.
- Engage and collaborate with the sales organization to communicate operational details and provide information on adoption service effectiveness.
- Drive communication in the organization; ensure new information is coordinated with support teams and partner teams.
- Lead or participate in setting organization vision, global projects, and initiatives.
Requirements
- BS degree in a relevant technical field such as Engineering, Architecture, or Computer Science.
- MBA is highly desirable.
- 5+ years of experience in leading teams, preferably in a BIC SaaS environment.
- Experience in leading customer success initiatives to better service customers, increase operating efficiency, and support new operational models.
- Strong communicator and able to build relationships at all levels.
- Ability to build and maintain strong relationships with enterprise customers.
- Must be flexible, decisive, self-motivated, and proactive.
- Comfortable with ambiguity and working through change while driving results.
- Fluent in Japanese and English languages.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
budget managementperformance measurementservice deliverycustomer success initiativesemployee performance planonboarding programemployee developmentcoaching initiativesvariance trend analysisoperational models
Soft Skills
strong communicatorrelationship buildingflexibilitydecisivenessself-motivationproactivitycomfort with ambiguitychange managementdriving resultscollaboration
Certifications
BS degreeMBA