Senior Enterprise Systems Engineer
Autodesk
full-time
Posted on:
Location Type: Remote
Location: Montana • Nevada • United States
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Salary
💰 $97,600 - $168,300 per year
Job Level
About the role
- Administer and optimize Atlassian Cloud products (Jira Software, Jira Service Management, Confluence)
- Configure workflows, automation rules, permissions, and integrations
- Provide Level 2 and Level 3 support for Jira and Confluence
- Respond to ad-hoc queries via Slack and other platforms
- Create and maintain internal and customer-facing technical documentation
- Guide and support customer implementation projects and enhancement requests
- Manage user access and security settings in compliance with organizational policies
- Monitor system health and performance, proactively identifying and resolving issues
- Implement governance and standardization for projects, spaces, and templates
- Collaborate with engineering and product teams to improve processes and enhance user experience
- Support cloud migration and hybrid deployment strategies
- Maintain runbooks, SOPs, and knowledge base articles
- Ensure compliance with internal security and audit requirements
- Participate in change management and incident response processes
- Collaborate with cross-functional teams to deliver sprint goals and continuous improvements
Requirements
- 4+ years in IT support and customer engagement
- 3–5 years of hands-on experience administering Jira and Confluence
- Strong understanding of Atlassian Cloud and Data Center architectures
- Proficiency in JQL, REST APIs, and automation tools
- Familiarity with ITIL practices and ticketing systems
- Strong analytical, problem-solving, and documentation skills
- Experience with Linux, Bash, and Unix command line
- Exposure to DevOps practices and public cloud environments (AWS preferred)
Benefits
- Health and financial benefits
- Time away and everyday wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JiraConfluenceJQLREST APIsLinuxBashUnixAtlassian Cloudautomation toolsITIL
Soft Skills
analytical skillsproblem-solvingdocumentation skillscustomer engagementcollaborationcommunication