Autodesk

Technical Account Manager – AECO, German-speaking

Autodesk

full-time

Posted on:

Location Type: Office

Location: Barcelona • 🇪🇸 Spain

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Establish and maintain working relationships with customers as technical advisor
  • Priority handling and escalation of critical issues and monitoring of service level compliance
  • Technical assistance and recommendations for Enterprise Customers based on data analytics
  • Find opportunities for improvement initiatives through problem management
  • Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
  • Manage delivery of coaching sessions from the customer success plan
  • Deliver proactive customer engagement through regular support case reviews and assessment of software performance
  • Responsible for key event management (e.g. major upgrades)

Requirements

  • Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering
  • Minimum 5 years' experience in using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services for large enterprise clients in a professional services role
  • Strong analytical skills and experience working and troubleshooting in enterprise environment
  • Expert knowledge in workflows and data exchange
  • Experience in delivering on presentations
  • Able to manage several projects at a time, setting the right priorities
  • Strong communicator in English and German
  • Fluency in English and German required, any other additional European language nice-to-have
Benefits
  • Salary is one part of Autodesk’s competitive compensation package
  • Offers are based on candidate’s experience and geographic location
  • Annual cash bonuses
  • Commissions for sales roles
  • Stock grants
  • Comprehensive benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analyticsproblem managementAutodesk AECO productsAutodesk Revitcloud servicesworkflowsdata exchangeproject managementtechnical assistancecoaching
Soft skills
analytical skillscommunicationcustomer engagementprioritizationpresentation skillsrelationship buildingproblem-solvingteam collaborationtime managementescalation management