Technical Support Specialist
Autodesk
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $53,300 - $91,850 per year
Job Level
Junior
Tech Stack
Cloud
About the role
- Investigate Tier II customer escalations by reproducing issues and validating expected behavior
- Analyze logs, workflows, and system interactions to isolate root causes
- Provide clear, empathetic, and structured communication throughout the case lifecycle
- Partner with Engineering, Product, and frontline Support to ensure accurate escalation and alignment
- Contribute to troubleshooting guides, KB articles, and internal documentation
- Identify workflow or developer-support improvements based on debugging patterns
Requirements
- 1–3 years in technical support or SaaS troubleshooting
- Strong analytical and debugging skills across cloud or mobile platforms
- Experience with CRM/issue tracking tools such as Salesforce or Jira
- Excellent written and verbal communication skills
Benefits
- Health and financial benefits
- Time away and everyday wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsdebugging skillsSaaS troubleshootingcloud platformsmobile platforms
Soft skills
clear communicationempathetic communicationstructured communicationcollaborationwritten communicationverbal communication