Senior Technical Account Manager
Autodesk
full-time
Posted on:
Location Type: Office
Location: Novi • Missouri, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $114,000 - $184,470 per year
Job Level
Senior
Tech Stack
CloudVault
About the role
- Establish and maintain strong relationships with enterprise Manufacturing customers as a trusted technical advisor.
- Collaborate with Customer Success Managers and technical teams to support customer success plans and deliver an exceptional Customer Technical Success experience.
- Lead priority handling of critical issues and monitor service-level performance to ensure timely resolution.
- Provide technical assistance and data-driven recommendations to improve customer workflows and product usage.
- Identify opportunities for improvement using a problem-management mindset and proactive analysis of customer environments.
- Partner with customer IT and design teams to support successful installation, licensing, deployment, and performance of Autodesk applications and services Coordinate coaching activities from the customer success plan to support adoption.
- Engage customers proactively through support case reviews, performance assessments, and alignment of technical insights with business objectives.
- Support key customer events, helping ensure readiness and successful execution.
Requirements
- Bachelor's degree or equivalent experience in Mechanical, Electrical, Automotive, Industrial engineering or a related field.
- Minimum 5 years' experience in using or supporting Autodesk products and cloud services for large enterprise clients in a professional services role
- Strong troubleshooting and analytical skills
- Expert knowledge of Autodesk products for MFG workflows such as Vault, AutoCAD, Inventor, and Fusion.
- Experience delivering presentations, remote webinars, knowledgebase articles and individual training content
- Experience working and troubleshooting in enterprise environment
- Able to manage several projects at a time, setting the right priorities
- Fluent in English, additional language a plus.
Benefits
- Health and financial benefits
- Time away and everyday wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Autodesk productsVaultAutoCADInventorFusioncloud servicestroubleshootinganalytical skillsproject managementdata-driven recommendations
Soft skills
relationship buildingcollaborationproblem managementcoachingcommunicationpresentation skillsproactive engagementtime managementcustomer success focusanalytical mindset