Director – Technical Adoption
Autodesk
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $149,000 - $241,120 per year
Job Level
Lead
About the role
- Develop and execute the global strategy for Technical Adoption services, aligning with overall Customer Success and company objectives
- Own the global catalog of Expert Coaching offerings, ensuring a curated, scalable, and relevant portfolio that meets evolving customer and business needs
- Oversee global operations of adoption services, including resource management, capacity planning, and service delivery optimization
- Partner closely with Customer Success Leadership to align on customer engagement strategy and success outcomes
- Recruit, develop, and mentor a global team of technical adoption and coaching experts
Requirements
- 10+ years of experience in Customer Success, Technical Onboarding, or Professional Services leadership
- Proven success in building and scaling customer-facing adoption or enablement programs
- Strong operational management background, including resource planning and global service delivery optimization
- Strategic thinker with demonstrated ability to design and deliver impactful customer programs
- Exceptional collaboration, communication, and leadership skills
- Bachelor’s degree required; advanced degree preferred
Benefits
- Health and financial benefits
- Time away and everyday wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
collaborationcommunicationleadershipstrategic thinkingoperational management