Customer Success Manager
Autodesk
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $83,900 - $144,760 per year
Job Level
Mid-LevelSenior
About the role
- Promote and encourage the usage and adoption of Autodesk products
- Onboard new customers with a focus on accelerating their time to value
- Seek areas to expand solution adoption and recommend best practices
- Hold regular success planning meetings, check-in calls, executive business reviews, and mentoring sessions with customers
- Leverage customer usage and health data to monitor account well-being and reduce potential churn issues
- Develop a trusted advisor relationship with customers and advocate for their needs within Autodesk
Requirements
- 5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar)
- 4-year degree or equivalent experience
- Can travel up to 25% for in-person customer engagements and internal meetings
- Intellectual curiosity to continually learn about your customers, their industry, competitive landscape, and Autodesk’s offerings
- Capacity for running discovery discussions and understanding the AEC (Architecture, Engineering, and Construction) industry
- Resilience as customer and Autodesk’s priorities evolve
- Passion for solving customer problems and a customer-first mindset
- Accountability for value delivery within your book of business
- Ability to build strong rapport and understand diverse perspectives within the account team.
- Executive presence and excellent communication skills
- Ability to interpret difficult situations and help provide solutions
Benefits
- health and financial benefits
- time away and everyday wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-first mindsetaccountabilityintellectual curiosityresilienceexecutive presenceexcellent communication skillsability to build rapportunderstanding diverse perspectivesproblem-solvingcapacity for running discovery discussions
Certifications
4-year degree