WM Service Manager

Autocar Parts LLC

WM Service Manager serving as primary liaison between OEM and assigned waste management customer accounts. Driving customer satisfaction and supporting fleet performance through effective communication and service coordination.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and expand relationships with major waste management customers
Act as the primary liaison between Autocar and assigned accounts
Drive customer satisfaction, retention, and long-term growth
Partner with Sales to identify upsell, cross-sell, and fleet expansion opportunities
Lead business reviews focused on uptime, performance, and total cost of ownership
Coordinate with dealer service networks to ensure timely maintenance and repairs
Analyze telematics and fleet data to uncover performance improvements
Support new vehicle onboarding, training, and ongoing operational success
Resolve escalated service issues and advocate for customer needs internally

Requirements

What you’ll need

Bachelor’s degree in engineering, Business, or related field (or equivalent experience)
5+ years of experience in heavy-duty trucks, waste industry, fleet management, OEM operations, or related field
Proven experience working with dealer networks and service operations
Strong understanding of refuse/waste truck applications or vocational vehicle usage preferred
Familiarity with telematics, diagnostics, and fleet performance tools

Benefits

Comp & perks

Competitive compensation that recognizes your skills, experience, and impact
Performance-based annual bonuses that reward results and contributions
Comprehensive medical, dental, and vision coverage to support your well-being
401(k) with a 4% company match to help you invest in your future
8 paid company holidays to rest, recharge, and maintain work-life balance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

telematicsfleet managementdiagnosticsperformance analysiscustomer satisfactionupsellingcross-sellingservice operationsmaintenance coordinationvehicle onboarding

Soft Skills

relationship managementcommunicationproblem-solvingadvocacycustomer serviceleadershipcollaborationanalytical thinkingorganizational skillsnegotiation

Certifications

Bachelor’s degree in engineeringBachelor’s degree in Business