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Customer Service Representative – Online Check-Out
AUTO1 GroupCustomer Service Representative enhancing online car purchase experience in Germany. Managing customer inquiries from order to verification with a focus on excellent service.
About the role
Key responsibilities & impact- Be the first point of contact and support customers from online order through verification
- Coordinate closely with colleagues from other departments to research the current status of orders and ensure smooth delivery of our vehicles
- Maintain an overview of pending tasks at all times and help set team priorities
- Help ensure customers receive their new car as quickly as possible — delivered straight to their door by our unique Glass Truck!
Requirements
What you’ll need- You have initial experience in private customer support, enjoy phone and chat communication, and are passionate about customer service
- You have excellent time management skills and the ability to handle multiple tasks simultaneously and set priorities
- You are a team player with a hands-on mentality and a quick grasp of new information
- Fluency in German, both spoken and written — English skills are a plus — and confident use of Google Workspace tools (Sheets, Gmail, Calendar, etc.)
- Proficiency in touch typing (10-finger system) and several years of experience working from home are an advantage
Benefits
Comp & perks- Your work-life balance and well-being are part of our company culture — we offer up to 100% remote work within Germany, subject to agreement!
- Modern IT equipment and IT support
- Attractive, market-competitive salary with performance incentives
- We value open communication and strong results more than a dress code
- Your personal development matters — from day one we provide tailored training and coaching
- Discounts on well-known brands and special offers across our vehicle inventory for you, your family, and friends
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttime managementtouch typing
Soft Skills
communicationteam playerability to handle multiple taskssetting prioritieshands-on mentalityquick grasp of new information