Senior Product Manager, Conversational AI for Customer Service

AUTO1 Group

Senior Product Manager leading the international roll-out of AI bots at Europe's digital automotive platform. Collaborating with teams to enhance customer service efficiency and quality.

Posted 5/21/2026full-timeRemote • Berlin • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Lead the international roll-out, expansion and continuous improvement of our AI (voice) bots to significantly enhance customer service efficiency and quality.
Scale and optimize our AI chatbots, ensuring its successful deployment across international markets.
Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
Enable AUTO1 group’s tech-teams to deploy conversational AI solutions for their customer touch points
Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
Monitor and analyze performance metrics to drive data-driven improvements and innovations and stay current with industry trends and advancements in conversational AI and telephony services.

Requirements

What you’ll need

At least 5 years of experience in product management, and a proven record in conversational AI or related fields.
Strong understanding of telephony services and Contact Center applications for call centers agents, with hands-on experience in solutions like e.g. Twilio for building call flows with multiple queues.
Solid understanding and experience with LLM applications and use AI tools in your own product management work.
Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making.
Experience in international product roll-outs and managing diverse stakeholder expectations.
You thrive in high growth/fast paced environments and have experience in working in start-up/scale-ups

Benefits

Comp & perks

Your life-work balance and home office are part of our culture, you can work from home up to 5 days a week
Regular days in the office are encouraged
Educational budget for your personal growth
Team and company events like International Nights, Company Party and more
More than 100 different nationalities make up for a truly international and diverse working environment

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Hard Skills & Tools

product managementconversational AItelephony servicesContact Center applicationsLLM applicationsdata analysisperformance metricsAI toolscustomer service infrastructurecall flow design

Soft Skills

communication skillsanalytical skillsstakeholder managementcollaborationstrategic thinkingadaptabilityproblem-solvinginnovationcustomer focusteam leadership