Customer Service Representative – Online Check-Out (m/f/d)

AUTO1 Group

Customer Service Representative facilitating online vehicle purchases for Autohero. Supporting customers from order to verification with remote work options in Germany.

Posted 4/30/2026full-timeRemote • 🇩🇪 GermanySeniorLeadWebsite

About the role

Key responsibilities & impact

Be the first point of contact and guide your customers from the online order through to verification
Investigate order status in close collaboration with colleagues from other departments and ensure the smooth delivery of our vehicles
Maintain a clear overview of outstanding tasks at all times and help the team set priorities
Help ensure that customers receive their new car as quickly as possible — delivered directly to their door by our unique Glastruck!

Requirements

What you’ll need

You already have initial experience in private customer support, enjoy speaking on the phone and chatting, and customer service is your passion
You have excellent time management skills and the ability to handle multiple tasks simultaneously and set priorities
You are a team player with a hands-on mentality and quick comprehension
Fluent German language skills, both written and spoken — English skills are an advantage, as is a confident use of Google Workspace tools (Sheets, Gmail, Calendar, etc.)
Proficient touch-typing (10-finger system) and several years of experience working from home are a plus

Benefits

Comp & perks

Your work–life balance and wellbeing are part of our company culture; therefore, we offer up to 100% remote work within Germany by arrangement!
Modern IT equipment & IT support
Attractive, market-competitive, performance-based salary
We value open communication and good results more than a dress code
Your personal development matters to us — from day one we provide individual training and coaching
Discounts on well-known brands and special offers across our entire vehicle inventory for you, your family and your friends

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporttime managementtouch-typing

Soft Skills

team playerhands-on mentalityquick comprehensionability to handle multiple taskssetting priorities