Customer Service Support for Complaints
AUTO1 Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You are the point of contact for our customers after a vehicle purchase and handle complaints through personal conversations by phone or by email
- Identify and assess damage and defects on used vehicles in line with our quality standards and in collaboration with our automotive technicians
- You act as the communication link between our customers, internal departments and external service providers
- You complete the Autohero buying experience with your solution-oriented approach and by professionally handling customer complaints
Requirements
- You are a strong communicator, service-oriented and enjoy interacting with customers
- A structured, independent and team-oriented working style
- Interest in cars and a willingness to learn — career changers are welcome
- Fluent German and confident use of Google tools (Sheets, Gmail, Calendar, etc.)
- Previous experience in customer service and/or prior experience in the automotive industry as a mechatronics technician, bodywork technician and/or vehicle service advisor is a plus
Benefits
- Individual training and coaching by our internal trainers to support your personal development at Autohero
- An open company culture that values feedback and transparency
- We offer discounts on well-known brands such as Apple, Expedia, Adidas, Sky and Bosch, as well as reduced prices on our entire vehicle inventory for you, your family and friends
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedamage assessmentdefect identificationautomotive technicianmechatronics technicianbodywork technicianvehicle service advisor
Soft skills
strong communicatorservice-orientedstructured working styleindependent working styleteam-orientedsolution-oriented