AUTO1 Group

Customer Service Representative – Returns & Order Reversals

AUTO1 Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Support our private online customers with a strong focus on satisfaction — you ensure excellent customer experiences!
  • Handle all questions and concerns from our online customers regarding cancellations and returns/order reversals and create an optimal customer journey
  • Act as the interface to the Customer Service team and maintain close collaboration with other departments to guarantee smooth processes.

Requirements

  • You enjoy customer contact and work in a reliable, solution-oriented manner
  • Experience in telephone-based customer support; automotive knowledge is not required
  • Team player with a healthy dose of self-motivation
  • Very good German language skills and a confident command of Microsoft Office, especially Excel.
Benefits
  • Work from home: We offer the option to work from home up to 4 days per week by arrangement.
  • Your office in Berlin-Kreuzberg: surrounded by numerous lunch options and places for an after-work drink with your team.
  • Modern IT equipment & IT support.
  • Individual training and coaching from our internal trainers to support your personal development at Autohero.
  • We value open communication and good results more than a dress code.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer satisfactionsolution-orientedteam playerself-motivation