Auto Claims Representative

Auto-Owners Insurance

Claims trainee investigating, evaluating, and settling entry-level property-casualty insurance claims for Auto-Owners Insurance. Completing claims training while serving agents, insureds, claimants, and legal stakeholders.

Posted 8/19/2026full-timeTroy • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling entry-level insurance claims, including investigation, evaluation, and settlement processes. Possesses strong communication skills and the ability to manage diverse stakeholder interactions while maintaining confidentiality and data security.

Highest-signal resume keywords

Bachelor's DegreeProperty/Casualty Claims HandlingAdjuster's LicenseWritten And Verbal Communication SkillsData Organization And Multitasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims EvaluationClaims SettlementMathematical Problem SolvingReport WritingNegotiation SkillsLoss-Adjustment ProgramsInsurance Policy Knowledge

Soft Skills

Decision MakingConfidentialityInterpersonal SkillsProblem Resolution

Certifications & Qualifications

Adjuster's License

Industry Keywords

Insurance ClaimsClaim LifecycleClaim Handling ProceduresStakeholder CommunicationEducational Programs

About the role

Key responsibilities & impact

Handle entry-level insurance claims under close supervision through the claim lifecycle
Investigate, evaluate, and settle entry-level insurance claims
Study insurance policies, endorsements, and forms to develop knowledge of Company insurance products
Learn and comply with Company claim-handling procedures
Develop claim negotiation and settlement skills
Serve agents, insureds, and other stakeholders
Meet and communicate with claimants, legal counsel, and third parties
Develop specialized skills, including estimating and designated computer-based loss-adjustment programs
Complete the Company’s claims training program for the assigned insurance line

Requirements

What you’ll need

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multitask, and make decisions independently
Above average written and verbal communication skills
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentiality and data security
Ability to effectively deal with a diverse group of individuals
Ability to accurately handle mathematical problems, including geometry and financial calculations
Ability to drive an automobile
Valid driver license
Driving record consistent with the Company’s underwriting guidelines for coverage
Ability to work in the U.S. without current or future sponsorship
Study, obtain, and maintain an adjuster’s license(s), if required by statute, within the Company’s or legal timeline
Continually develop product knowledge through approved educational programs

Benefits

Comp & perks

Merit-based work-from-home program after initial in-person training, as defined by leadership
Friendly work environment
Structured training program
Employee mentoring
Excellent compensation/benefits package
Competitive base salary
Matched 401(k)
Fully-funded pension plan once vested
Bonus programs
Generous paid time off, including holidays, vacation days, personal time, and sick leave