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Bodily Injury Claims Specialist
Auto-Owners InsuranceBodily injury claims specialist adjusting complex losses for Auto-Owners Insurance, a mutual insurance carrier. Investigating claims, interpreting coverage, evaluating liability, and negotiating settlements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance claims management, including conducting investigations, evaluating losses, and negotiating settlements. Proficient in understanding policy language and applying appropriate claims-handling techniques while maintaining compliance with legal standards.
Highest-signal resume keywords
Insurance Claims ManagementInvestigation TechniquesClaims NegotiationAdjuster's LicenseCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationLegal Liability AnalysisPolicy InterpretationClaims Handling ProceduresComplex Claims Management
Soft Skills
Organizational SkillsCommunication SkillsDecision-MakingCustomer Service Orientation
Certifications & Qualifications
Adjuster's License
Industry Keywords
Insurance PoliciesClaims NegotiationLoss EvaluationConfidential Information HandlingMediation
About the role
Key responsibilities & impact- Assemble facts, determine coverage, evaluate losses, analyze legal liability, and make payments according to coverage, damage, and liability determinations
- Study insurance policies, endorsements, and forms to understand coverage
- Follow claims-handling procedures and participate in claim negotiations and settlements
- Provide high-level customer service to agents, insureds, and others
- Devise appropriate service approaches based on circumstances
- Meet with people involved in claims, sometimes outside the office
- Conduct investigations by telephone, email, mail, and on site
- Handle complex and unusual exposure claims through on-site investigations and participation in mediations, settlement conferences, and trials
- Handle confidential information according to company standards and applicable law
- Assist in evaluating and selecting outside counsel
- Maintain punctual attendance according to an assigned schedule at a company-approved work location
Requirements
What you’ll need- Minimum of three years of insurance claims-related experience
- Ability to organize and conduct investigations involving complex issues and assimilate information into logical, timely decisions
- Ability to understand, interpret, and communicate policy language effectively
- Ability to disseminate appropriate claim-handling techniques so others understand claim issues
- Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the prescribed timeframe
- Ability to work in the U.S. without current or future sponsorship
- Maintain punctual attendance according to an assigned work schedule at a company-approved work location
Benefits
Comp & perks- Merit-based work-from-home flexibility after initial in-person training
- Friendly work environment
- Structured training program
- Employee mentoring
- Excellent compensation/benefits package
- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan once vested
- Bonus programs
- Generous paid time off
- Holidays
- Vacation days
- Personal time
- Sick leave