Claims Representative

Auto-Owners Insurance

Claims trainee handling entry-level insurance claims under supervision at Auto-Owners Insurance. Investigating and resolving claims while developing foundational knowledge on insurance products.

Posted 4/29/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

handles entry-level insurance claims under close supervision
investigates, evaluates, and settles entry-level insurance claims
studies insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
learns and complies with Company claim handling procedures
develops entry-level claim negotiation and settlement skills
builds skills to effectively serve the needs of agents, insureds, and others
meets and communicates with claimants, legal counsel, and third-parties
develops specialized skills including estimating and use of designated computer-based programs for loss adjustment
studies, obtains, and maintains an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Requirements

What you’ll need

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multi-task and make decisions independently
Above average communication skills (written and verbal)
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentially and data security
Ability to effectively deal with a diverse group individuals
Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Continually develop product knowledge through participation in approved educational programs

Benefits

Comp & perks

friendly work environment
structured training program
employee mentoring
excellent compensation/benefits package
competitive base salary
matched 401(k)
fully-funded pension plan (once vested)
bonus programs
generous paid time off including holidays, vacation days, personal time, and sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance claims handlingclaim negotiationsettlement skillsdata organizationmathematical problem solvingreport writingfinancial document understandingloss adjustmentadjuster's license

Soft Skills

communication skillsdecision makingmulti-taskingconfidentialityproblem resolutioninterpersonal skillscustomer service

Certifications

Bachelor's degreeadjuster's license