Senior Claims Examiner – Commercial Property Claims

Auto-Owners Insurance

Senior Claims Examiner role at Auto-Owners Insurance providing feedback and training to claims associates. Requires experience in multi-line claims handling and willingness to relocate after training in the Home Office.

Posted 4/16/2026full-timeLansing • Missouri • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Providing feedback, training and educational material to claim associates throughout our operating states from a Home Office setting
Willingness to relocate after one or two years of training in the Home Office
Review and monitor open claims files
Provide assistance with coverage, liability and damage determinations
Review open and closed files to ensure adherence to claim handling guidelines and state's Fair Claims Practices
Assist with other duties as assigned within the regions or elsewhere on request
Assist in developing and presenting educational material to claim associates in classroom and remote settings

Requirements

What you’ll need

3-5 years of multi-line claims handling experience with increasing responsibilities
Management or supervisory experience is favorable
Bachelor's degree or equivalent experience
Knowledge of Xactimate software is preferred but not required
Ability to resolve complex issues
Organize and interpret data
Ability to handle multiple assignments
Possess a valid driver's license

Benefits

Comp & perks

friendly work environment
structured training program
employee mentoring
excellent compensation/benefits package
competitive base salary
matched 401(k)
fully-funded pension plan (once vested)
bonus programs
generous paid time off including holidays, vacation days, personal time, and sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

multi-line claims handlingXactimate softwaredata interpretationissue resolution

Soft Skills

trainingfeedbackorganizational skillsability to handle multiple assignments

Certifications

Bachelor's degree