Field Claims Representative
Auto-Owners Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Jacksonville • Florida • United States
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About the role
- Handle insurance claims in the field under general supervision through the life-cycle of a claim including investigation, evaluation, and claim resolution
- Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
- Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
- Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
- Become familiar with insurance coverage by studying insurance policies, endorsements and forms
- Work toward the resolution of claims, attend arbitrations, mediations, depositions, or trials as necessary
- Ensure that claims payments are issued in a timely and accurate manner
- Handle investigations by phone, mail and on-site investigations
Requirements
- Bachelor’s degree or direct equivalent experience handling property and casualty claims
- A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
- Field claims handling experience is preferred but not required
- Knowledge of Xactimate software is preferred but not required
- Ability to resolve complex issues
- Organize and interpret data
- Ability to handle multiple assignments
- Ability to effectively deal with a diverse group individuals
- Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
- Valid driver license and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Benefits
- friendly work environment
- structured training program
- employee mentoring
- excellent compensation/benefits package
- competitive base salary
- matched 401(k)
- fully-funded pension plan (once vested)
- bonus programs
- generous paid time off including holidays, vacation days, personal time, and sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance claims handlingmulti-line property claimscasualty claimsinvestigationevaluationclaim resolutionXactimate softwaremathematical problem solvingdata organizationpolicy coverage analysis
Soft Skills
issue resolutionorganizational skillsmultitaskinginterpersonal skillscommunication skillsability to work with diverse individualsanalytical skillsattention to detailtime managementnegotiation skills
Certifications
Bachelor’s degreevalid driver license