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Contact Center Systems Administrator

Auto Approve

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Ensure that contact center technologies are stable, secure, compliant, and correctly implemented
  • Administer, govern, and optimize the platform and related technologies
  • Configure and maintain platform capabilities
  • Enforce compliance and security controls
  • Manage user access and licenses
  • Ensure integrations and telephony components function as intended
  • Partner closely with business stakeholders to implement approved routing, IVR, and dialer designs
  • Monitor platform performance, stability, and data integrity
  • Provide technical troubleshooting and platform support to end users

Requirements

  • 3+ years of telecom experience working with Talkdesk or 5+ years with similar CCaaS platforms
  • Strong technical proficiency in contact center configuration, call routing, IVR design, and platform administration
  • Experience with user access controls, permissions, and license governance
  • Experience implementing compliant dialing and call handling configurations
  • Experience supporting system integrations and data flows with CRM and internal systems
  • Strong troubleshooting and incident response skills
  • Experience with change management and release controls
  • Excellent communication and stakeholder collaboration skills
  • Data analysis experience using platform metrics to identify issues and improvement opportunities (preferred)
  • Proven success in a fast-paced, high-growth environment (preferred)
  • Experience incorporating AI features into CCaaS implementations (preferred)
Benefits
  • competitive compensation package
  • full suite of medical benefits (including dental, vision, pet insurance, and more)
  • PTO and holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contact center configurationcall routingIVR designplatform administrationuser access controlspermissions governancecompliant dialingcall handling configurationssystem integrationsdata analysis
Soft Skills
troubleshootingincident responsechange managementrelease controlscommunicationstakeholder collaboration