Authorium (formerly City Innovate)

Project Manager

• Manage multiple active customer implementations from kickoff through successful go-live
• Serve as the primary customer contact and advocate throughout the implementation process
• Create purposeful meetings with clear agendas, defined outcomes, and the right stakeholders
• Coordinate cross-functional teams including solution engineers, training, and product
• Work closely with Product Success Leads (PSLs) to ensure delivery aligns with customer expectations and statement of work
• Understand and use our product well enough to guide customers and identify when to bring in additional expertise
• Adapt your approach based on customer needs, meeting dynamics, and project realities
• Manage project timelines while prioritizing customer success over rigid process adherence
• Report project health to your Director and maintain visibility across all implementations
• Solve problems independently with minimal hand-holding, escalating when appropriate

Senior Project Manager