Patient Support Specialist

Author Health

Patient Support Specialist handling patient inquiries with compassion and efficiency for a mental health care provider. Working with healthcare teams to facilitate appointment management and patient support.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $0 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication and appointment management, with a strong focus on customer service in a healthcare setting. Proficient in handling inquiries and resolving issues while maintaining professionalism and empathy.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceBilingual in English and SpanishAppointment ManagementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ProfessionalismEfficiencyCompassionEmpathy

Industry Keywords

Inbound Call ProcedureStandard Greeting ScriptTriageSchedulingInsurance QuestionsPatient FeedbackMedication Status

About the role

Key responsibilities & impact

Handle all incoming patient inquiries with professionalism, efficiency, and compassion, serving as the primary point of contact for every patient.
Adhere strictly to the Inbound Call Procedure and Scripting, including the Standard Greeting Script, for consistent and empathetic communication.
Triage and resolve common inbound call reasons, including initial scheduling, re-scheduling, appointment troubleshooting, insurance/billing questions, patient feedback/complaints, medication status questions, and urgent patient needs
Provide support for appointment management, including verifying appointment times and rescheduling appointments.

Requirements

What you’ll need

2+ years of experience in customer service or customer-facing roles
2+ years of experience in healthcare
Fluent in English and Spanish

Benefits

Comp & perks

Employees may also be eligible for retention bonuses at 6 months and 1 year, with additional opportunities for pay growth based on performance and tenure.