Help Desk Technician

Authentic8

Help Desk Technician providing hands-on IT support for Authentic8's hybrid workforce. Responsible for endpoint provisioning and day-to-day technical support for office and remote employees.

Posted 7/24/2026full-timeRedwood City • California • 🇺🇸 United StatesJuniorMid-Level💰 $40 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Windows and macOS endpoint management, providing hands-on IT support for both in-office and remote employees. Strong communication skills facilitate effective interaction with technical and non-technical users, ensuring clear documentation of IT systems and processes.

Highest-signal resume keywords

Windows Endpoint ManagementMacOS Endpoint ManagementHelpdesk SupportEnterprise Network SupportCloud-Based Application Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Endpoint ManagementMacOS Endpoint ManagementHelpdesk SupportEnterprise Network SupportCloud-Based Application Support

Soft Skills

Strong Communication SkillsDocumentation Skills

Tools & Technologies

Wi-FiFirewallsVPNCorporate LANs

Certifications & Qualifications

IT CertificateAssociate Degree in Technical Discipline

Industry Keywords

Technical SupportCustomer ServiceHybrid Workforce

Tech Stack

Tools & technologies

CloudFirewallsMacOS

About the role

Key responsibilities & impact

Provide hands-on IT support across our hybrid workforce
Be the front line for endpoint provisioning, troubleshooting, and day-to-day technical support for staff in our Redwood City office as well as remote employees

Requirements

What you’ll need

2-3 years of Windows and macOS endpoint management experience
2-3 years in a helpdesk or similar customer-service-oriented role
2-3 years supporting enterprise networks (Wi-Fi, firewalls, VPN, corporate LANs)
2-3 years supporting cloud-based applications
IT certificate, or associate degree in a related technical discipline; bachelor's preferred
Strong communication skills with both technical and non-technical users
Ability to write clear documentation for IT systems, processes, and procedures
Must be able to work from our Redwood City office (2–3 days per week)
Must be a US Citizen

Benefits

Comp & perks

medical, dental and vision
flexible PTO
a 401k program
stock options