Customer Support Intern
Australiance
internship
Posted on:
Location Type: Hybrid
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Entry Level
About the role
- Assist the customer support team in responding to buyer and seller inquiries through email and chat
- Help customers with questions about listings, orders, deliveries, and returns
- Support the team in ensuring smooth communication between buyers, sellers, and partners
- Keep track of customer requests and follow up to make sure issues are resolved.Help update internal records, FAQs, and support materials as needed
- Share customer feedback and common questions with the team to help improve the overall experience
- Participate in team meetings and learn about the day-to-day operations of a growing online marketplace
Requirements
- Currently pursuing or recently completed a Bachelor’s or Master’s degree in Business or a related field
- Strong communication and problem-solving skills, with a friendly and professional attitude
- Comfortable using computers and learning new tools or systems
- Organised, reliable, and able to multitask and manage time effectively
- A team player who enjoys helping others and contributing to a positive customer experience
- Enthusiastic, flexible, and eager to learn in a fast-paced startup environment
- Interested in design, vintage furniture, or sustainability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solving skillsfriendly attitudeprofessional attitudeorganisedreliablemultitaskingtime managementteam playerenthusiastic
Certifications
Bachelor’s degreeMaster’s degree