Business Operations Advisor

Australian Department of Home Affairs

Business Operations Advisor at NEMA improving operational resilience and supporting shared services. Collaborating with stakeholders to ensure effective business continuity and service delivery.

Posted 5/20/2026full-timeCanberra • 🇦🇺 AustraliaMid-LevelSenior💰 A$88,834 - A$96,829 per yearWebsite

About the role

Key responsibilities & impact

Administering the agency business continuity management framework documentation and supporting data.
Supporting executive leadership before, during and after enterprise events to ensure effective recovery, including the Major Incident Response Committee.
Assisting business continuity planning, including business impact analysis, business continuity plan designs and plan validation through exercises.
Drafting reporting and analysis for agency committees and senior leadership to ensure the agency operates in accordance with the framework.
Supporting effective business continuity management within the agency by promoting business continuity management practices.
Administering the Shared Services Memorandum of Understanding and subsidiary agreements, including supporting the establishment, execution and monitoring of the agreements.
Supporting the financial management of shared services including reviewing and processing invoices, monitoring expenditure in line with budget and services agreements and supporting procurement processes as appropriate under the direction of the Assistant Director.
Assisting and coordinating moderately complex to complex issues management including identifying strategic or systemic issues for escalation.
Supporting shared services governance frameworks, including secretariat services to the Governance Committee and operational meetings.
Drafting reporting and analysis for agency committees and senior leadership to ensure high standards of service delivery are maintained and the arrangements are fit for purpose.
Liaising with Home Affairs on shared services arrangements, including information exchange and effective inter-agency coordination, and engaging stakeholders on moderately complex to complex policy, project and operational issues by providing accurate advice and explaining relevant policies and procedures.
Provide customer services to the agency, including management of group mailboxes, ensuring correspondence is triaged and actioned, while providing professional or policy advice.
Oversee record maintenance, adhering to information management policies.
Assist in the development, implementation and review of policies, procedure documents and training activities.

Requirements

What you’ll need

Knowledge and practical experience supporting administrative functions in a government environment and relevant legislative requirements.
Sound interpersonal, verbal and written communication skills, including the ability to negotiate confidently and communicate clearly, and provide accurate advice on a range of matters.
Ability to participate in strategic planning, exercise sound judgement, develop objectives and manage short term tasks to completion.
Experience delivering business improvements, including identifying issues quickly and escalating as required.
Ability to develop and maintain relationships with internal and external stakeholders, ensuring effective collaboration.
Resilience and ability to work in an agile mindset, responsive to new and changing priorities.
Financial management skills, or the ability to learn, including contract administration and government procurement experience.
Demonstrated ability to use information technology including relevant experience, knowledge and skills in Microsoft Office applications (Outlook, Word and Excel).

Benefits

Comp & perks

Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
Attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business continuity managementbusiness impact analysisbusiness continuity plan designplan validationfinancial managementcontract administrationgovernment procurementissues managementreporting and analysispolicy development

Soft Skills

interpersonal skillsverbal communicationwritten communicationnegotiationstrategic planningjudgementrelationship managementcollaborationresilienceagile mindset