Accounts Receivable Lead

Aussie Broadband

Accounts Receivable Lead at Aussie Broadband managing debtor performance and developing high-performing teams. Overseeing AR systems while driving process improvements to enhance customer outcomes.

Posted 6/19/2026full-timeBrisbane • 🇦🇺 AustraliaSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

accounts receivable managementcollections strategiescredit risk managementdata integrityprocess improvementreporting frameworksanalytical capabilitygovernancerisk managementperformance monitoring

Soft Skills

people leadershipcoachingteam motivationstakeholder managementinfluencenegotiationproblem-solvingcommunicationorganisational skillscalm under pressure

Tools & Technologies

ERP platformsadvanced Excelreporting toolsaudit systemsdata management systemsfinancial softwarecollections softwarecustomer relationship management (CRM)business intelligence toolsaccounting software

Industry Keywords

telecommunicationsutilitiesrecurring-revenue environmentASX-listedhigh-volume environmentsdebtor performancecustomer outcomescash flow managementservice-oriented environmentcross-functional partnerships

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach, and develop Accounts Receivable team members, fostering a culture of accountability, performance ownership and continuous improvement
Own AR systems, processes and reporting frameworks, ensuring accuracy, efficiency, governance and data integrity
Manage overall debtor performance, aged receivables, high-risk accounts, insolvency matters, credit assessments, escalations, and write-off processes
Monitor and improve collections performance, driving strong cash flow outcomes while maintaining positive customer and stakeholder relationships
Identify emerging risks, operational inefficiencies, and control weaknesses, implementing practical solutions and preventative actions
Oversee day-to-day Accounts Receivable operations across Business, Enterprise, and Government customer portfolios
Act as the escalation point for complex account matters, disputes, and stakeholder concerns, ensuring timely and effective resolution
Build strong cross-functional partnerships across Finance, Sales, Customer Operations, and other key business functions
Support reconciliation activities, audit requirements, reporting obligations, and other ad hoc Accounts Receivable responsibilities
Drive process improvement initiatives that enhance customer outcomes, strengthen controls, and improve operational efficiency

Requirements

What you’ll need

Strong people leadership skills with the ability to coach, develop and motivate teams to achieve performance outcomes
Proven experience building accountability, monitoring performance, and driving continuous improvement within a service-oriented environment
Strong commercial acumen and a track record of delivering cash flow, collections, and customer outcomes
Experience operating within complex, high-volume environments involving multiple systems, stakeholders, and competing priorities
Strong stakeholder management skills with the ability to influence, negotiate and build trusted relationships across all levels of the business
Experience managing debtor performance, collections strategies, credit risk, and escalation processes
Confidence handling difficult conversations and resolving complex customer or stakeholder issues
Strong systems literacy, analytical capability and reporting skills, with experience using ERP platforms and advanced Excel skills highly regarded
An understanding of governance, controls and risk management within a large corporate or ASX-listed environment
Excellent organisational, communication and problem-solving skills, with the ability to remain calm and effective under pressure
Experience working within telecommunications, utilities or another complex recurring-revenue environment will be highly regarded

Benefits

Comp & perks

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements
Employee Assistance Program (EAP)
discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia