Regional IT Site Support Technician

Aurora Energy Research

Site Support IT Technician providing IT support in LATAM for an energy analytics consultancy. Collaborating internationally and supporting a hybrid work environment in São Paulo, Brazil.

Posted 7/7/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSITSMTCP/IP

About the role

Key responsibilities & impact

Provide high-quality desk-side and remote IT support, troubleshooting hardware, software, network and user issues across the LATAM region.
Act as the primary IT contact for the LATAM region, building trusted relationships with users while working closely with the global IT team.
Manage the full employee lifecycle from an IT perspective, including onboarding, offboarding, equipment provisioning, account administration and access management.
Deploy, configure and support end-user devices, applications and services, including Microsoft 365, OneDrive, SharePoint, Microsoft Teams and endpoint security solutions.
Install, configure and maintain laptops, peripherals, mobile devices and office technology, ensuring a consistent and reliable user experience.
Plan, deploy and manage operating system upgrades, software deployments, security patches and endpoint updates.
Support and maintain meeting room technology, video conferencing systems and Microsoft Teams Rooms to ensure reliable hybrid collaboration.
Monitor and maintain local office infrastructure, including networking equipment, Wi-Fi, printers and other IT hardware.
Identify opportunities to improve IT services, processes and infrastructure, helping to support the continued growth of the São Paulo office and wider LATAM region.
Coordinate with external suppliers and vendors for procurement, repairs, maintenance and service delivery.
Produce regular operational reports, communicating support activities, service improvements and project progress.
Collaborate effectively with colleagues across international offices to deliver a consistent, high-quality IT service.
Assist with office IT projects and operational activities, including office moves, workstation setups and other ad hoc tasks as required.

Requirements

What you’ll need

Fluent English is a must (C1 level or above)
Microsoft 365 administration
Microsoft Intune / Endpoint Manager
Microsoft Entra ID
Windows 11 administration and support
Microsoft Teams administration
Networking (TCP/IP, DHCP, DNS, Wi-Fi)
VPN and Zero Trust technologies
Hardware deployment and troubleshooting
Jira Service Management (or equivalent ITSM platform)
AV / Meeting Room technologies (Microsoft Teams Rooms and Logitech Equipment)
Excellent customer service with a user-focused mindset
Strong written and verbal communication skills
Self-motivated and proactive
Excellent organisational and time management skills
Ability to prioritise competing workloads

Benefits

Comp & perks

A fun, informal, collaborative and international work culture
Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals
Competitive compensation package
Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry
Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365 AdministrationWindows 11 AdministrationNetworking (TCP/IP, DHCP, DNS, Wi-Fi)Microsoft Intune / Endpoint ManagerHardware Deployment and TroubleshootingVPN and Zero Trust TechnologiesAV / Meeting Room TechnologiesJira Service ManagementEndpoint Security SolutionsOperating System Upgrades

Soft Skills

Excellent Customer ServiceStrong Written and Verbal Communication SkillsSelf-MotivatedProactiveExcellent Organisational Skills