Customer Success Manager

Auror

Customer Success Manager driving customer onboarding and pilot programs at Auror. Delivering measurable value and building relationships with enterprise customers.

Posted 4/27/2026full-timeDenver • Colorado • 🇺🇸 United StatesJunior💰 $85,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end customer experience across pilots and onboarding, ensuring customers reach value within agreed timeframes.
Build trusted relationships with customer stakeholders across all levels, setting clear expectations and maintaining strong engagement throughout.
Build and drive pilot and onboarding plans anchored in customer goals, operating realities, and success metrics.
Manage onboarding projects end-to-end, including scope, milestones, dependencies, risks, and timelines.
Guide customers toward early, high-impact use cases and help them embed new ways of working with confidence.
Translate platform data into clear, measurable outcomes such as shrink reduction, operational improvements, and community safety impact.
Contribute meaningfully to pilot business cases by articulating ROI and value tied to customer use cases.
Lead structured engagements across multiple customer stakeholders, keeping momentum, managing risks, and unblocking progress.
Deliver customer training, onboarding sessions, and weekly performance updates covering adoption, engagement, insights, and next steps.
Work closely with Sales, CS Engagement, and Product teams to unblock progress, support conversion, and ensure clean handoffs with comprehensive documentation, with health status and risks identified.
Manage multiple pilots concurrently in a fast-paced environment, including customer travel at least monthly as needed.

Requirements

What you’ll need

You have experience in enterprise SaaS Customer Success, with exposure to pilots, onboarding, or new customer journeys.
You build trust quickly with customer stakeholders and adapt your communication to different roles and seniority levels.
You operate independently, balancing urgency with quality — managing timelines, risks, and dependencies while keeping the customer experience front of mind.
You communicate confidently with customers, explaining product value, outcomes, and ROI in clear, practical terms.
You coach customers and users to embed new ways of working.
You identify blockers to adoption and address them early.
You translate data into insights that help customers make decisions and adopt the platform effectively.
You are organised, detail-oriented, and comfortable managing multiple workstreams at once.
You are proactive, growth-minded, and comfortable travelling monthly or as needed to support customers.
Fluency in English and Spanish a plus!

Benefits

Comp & perks

Competitive salary range: Depending on level of experience, between $85,000 - $105,000 (IC3)
Employee share scheme: You’ll own part of a company making a real difference!
Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 USD for expert sessions every year.
Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.
Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

ATS Keywords

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Hard Skills & Tools

enterprise SaaScustomer successonboardingdata translationROI articulationproject managementperformance metricsuse case developmentrisk managementcustomer training

Soft Skills

relationship buildingcommunicationadaptabilityindependencedetail-orientedproactivitycoachingorganisational skillsproblem-solvinggrowth mindset