Auria

Analyst

• Design, test, debug, and implement new software application systems and enhancements to existing systems.
• Performs maintenance on existing software applications.
• Solves basic to highly complex technical problems and is called on to lead projects.
• Demonstrates in-depth knowledge and understanding of key functional areas.
• Leads multiple functional areas and responsible for delivery within the timing, budget, and scope of larger department initiatives.
• Responsible for answering and resolving support activities to department metrics and KPI’s, providing corrective action recommendation when KPI’s are not met.
• Responsible for meeting individual yearly objectives for the IT department.
• Ensures users of IT systems and technology receive timely and effective support.
• Works within own department and across other departments to resolve support issues.
• Delivers to plant / program launch activities in accordance with IT Risk and System policies.
• Responsible for meeting deadlines in projects which align to the department strategy.
• Responsible for system documentation in accordance with company systems implementation policies.
• Leads risk management for the IT organization, elevating concerns when identified.
• Adopts new and emerging technologies in their respective field of expertise, leads changes and upgrades to provide better service to their customers.
• Demonstrates the ability to understand problems or business opportunities in their area of responsibility and can gather, document, and analyze relevant requirements.
• Ensure documentation is produced in accordance with company standards and policies.
• Follows documented audit controls and security procedures.
• Makes recommendations for continuous improvement and risk mitigation.
• Leads the identification, development, analysis, documentation, and implementation of business use cases.
• Prepares for, presents to, and leads business process or system walk-throughs.
• Ensure users of their team’s systems / technology are supported effectively and timely.
• Drive customer satisfaction and engagement for all systems and support services.
• Leads the development of specifications and proposals.
• Liaise with business/process owners and IT management on changes to the IT environments related to their team.
• Interface with peers and other IT teams on multi-discipline projects ensuring any technical or operation challenges are not introduced during newer implementations or changes.
• Understands systems methodology and can adapt to the methodology used by the group or groups to which support is provided.
• Highlights required maintenance and upgrades as they arise to ensure any costs can properly be tracked and budgeted.
• Performs analysis and support for assigned applications, sub-systems, or specific system modules.
• Identifies areas where cost or resource waste could be eliminated and elevated to their direct management.
• Responsible for building project plans and driving deadlines for projects in their own functional area.
• Evaluates alternative solutions to meet business requirements, assist in development of cost – benefit analysis and making recommendations to team leaders or IT management.
• Proactively plan for required maintenance and upgrades to ensure any costs can be identified, budgeted, and tracked.
• Determines and documents the impact of a proposed change on business processes and systems in their area of responsibility and makes appropriate plans and or recommendations.
• Responsible for understanding and following development and implementation policies and procedures.
• Responsible for system documentation in accordance with company systems implementation policies.
• Responsible for governing ERP support tickets related to responsible area.

Senior IT Analyst