Field Support Technician

Aureon

Field Support Technician responsible for installing and supporting network devices while providing Level-2 support. Managing projects and ensuring customer service in technical assistance and network assessments.

Posted 5/12/2026full-timeRemote • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

FirewallsVoIP

About the role

Key responsibilities & impact

Install various network devices & services (e.g., routers, switches, firewalls, SD-WAN, VPN, QoS)
Conduct network/system device upkeep and system upgrades, including firmware updates, patch installations, hotfixes, and security configurations.
Provide Level-2 remote and onsite support and troubleshooting for network related issues, including hardware, software applications, VOIP phones and security systems and other devices to resolve operational issues and restore services
Managing assigned projects to deliver services in accordance with established objectives
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support
Participation in project scoping and technical plan development
Adopting and learning new technologies
Perform network/systems assessments
Create review and maintain network/system documentation, including detailed network diagrams
Thoroughly document all work completed and anything relevant to the ticket or client’s request
Liaison with vendors and internal and external resources to ensure proper completion or escalation
Maintain ownership of tickets until escalation or completion, notifying the client of any delays
Utilize Professional Services Automation tools following company best practices including real-time ticket updating
Maintain knowledge of the company products and services to effectively add value to new and existing customers
Keep physical workspace and bench environment clean and organized
Always follow Aureon Technology policies and procedures
Assume additional duties as defined by supervisor and executive management
Demonstrate commitment to providing outstanding customer service
Running and terminating cables in the data center as well as remote support
Other duties as assigned
Perform data transfers for clients onsite.

Requirements

What you’ll need

Hands-on experience with monitoring, network diagnostic and network analytics tools
3+ years professional experience in a computer or systems related field or combination of education and experience
Bachelor’s degree, 1-3 industry certifications
One major certification (such as Cisco CCNA, CompITA A+, or Fortinet NSE 4) and one minor certification as identified by Aureon Technology technical certification list
5+ years professional experience in a computer or systems related field

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aureon Website LinkedIn All Job Openings 501 - 1000 employees Founded 1988 📡 Telecommunications 🏢 Enterprise 🔒 Cybersecurity Telecommunications
Enterprise
Cybersecurity Aureon is a Midwest-based telecommunications and IT services company that provides fiber network connectivity, dedicated internet access, unified communications, carrier and wholesale transport, and data center services alongside managed IT, security (managed firewall, infosec), backup and disaster recovery, Cloud WAN and consulting. The company supports businesses with infrastructure, contact center and technical support, virtual ISP services, and on-demand talent and program leadership, serving industries such as banking, education, government, healthcare, retail and nonprofits. Field Support Technician 🔥 3 minutes ago 🌾 Iowa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Firewalls VoIP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Install various network devices & services (e.g., routers, switches, firewalls, SD-WAN, VPN, QoS)
Conduct network/system device upkeep and system upgrades, including firmware updates, patch installations, hotfixes, and security configurations.
Provide Level-2 remote and onsite support and troubleshooting for network related issues, including hardware, software applications, VOIP phones and security systems and other devices to resolve operational issues and restore services
Managing assigned projects to deliver services in accordance with established objectives
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support
Participation in project scoping and technical plan development
Adopting and learning new technologies
Perform network/systems assessments
Create review and maintain network/system documentation, including detailed network diagrams
Thoroughly document all work completed and anything relevant to the ticket or client’s request
Liaison with vendors and internal and external resources to ensure proper completion or escalation
Maintain ownership of tickets until escalation or completion, notifying the client of any delays
Utilize Professional Services Automation tools following company best practices including real-time ticket updating
Maintain knowledge of the company products and services to effectively add value to new and existing customers
Keep physical workspace and bench environment clean and organized
Always follow Aureon Technology policies and procedures
Assume additional duties as defined by supervisor and executive management
Demonstrate commitment to providing outstanding customer service
Running and terminating cables in the data center as well as remote support
Other duties as assigned
Perform data transfers for clients onsite. 🎯 Requirements
Hands-on experience with monitoring, network diagnostic and network analytics tools
3+ years professional experience in a computer or systems related field or combination of education and experience
Bachelor’s degree, 1-3 industry certifications
One major certification (such as Cisco CCNA, CompITA A+, or Fortinet NSE 4) and one minor certification as identified by Aureon Technology technical certification list
5+ years professional experience in a computer or systems related field Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Cloud Application Support Analyst 🔥 52 minutes ago Gainwell Technologies 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Cloud Application Support Analyst managing cloud application operations in Azure and AWS environments. Collaborating with teams to improve healthcare technology solutions while providing technical assistance. 🇺🇸 United States – Remote 💵 $75k - $90k / year 💰 Grant on 2023-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor AWS Azure Cloud SSIS .NET Senior Helicopter Maintenance Support Technician 🔥 2 hours ago Airbus 10,000+ employees 🚀 Aerospace Website LinkedIn All Job Openings Senior Remote Maintenance Support Technician for Airbus Helicopters performing advanced troubleshooting and inspections on BK117 C2/D3 and EC135 aircraft. Leading technician responsibilities and ensuring flight safety while collaborating with customer teams. 🇺🇸 United States – Remote 💵 $34 - $57 / hour ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Technical Support Engineer 🔥 5 hours ago HiddenLayer 51 - 200 🤖 Artificial Intelligence 🔒 Cybersecurity 💳 Fintech Website LinkedIn All Job Openings Technical Support Engineer providing technical support to customers using HiddenLayer AISec Platform. Responsible for troubleshooting, investigation, and resolution across the HiddenLayer platform. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Azure Cloud Docker Google Cloud Platform Kubernetes Python Premier Support Engineer 🔥 6 hours ago Zendesk 5001 - 10000 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Support expert for Zendesk's Premier customers with technical troubleshooting. Coordinate communications during service incidents and provide best practice advice on APIs, Frameworks, and SDKs. 🇺🇸 United States – Remote 💵 $82k - $124k / year 💰 Grant on 2019-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Java JavaScript Python Ruby Technical Analyst/Selenium Developer 🔥 11 hours ago Trilogy Federal 51 - 200 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Technical Analyst/Selenium Developer supporting a large federal customer with Momentum in a cloud environment. Focus on automated testing solutions utilizing Selenium and ensure high-quality output. 🇺🇸 United States – Remote 💵 $115k - $125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Groovy Java Jenkins Perl Selenium View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network installationnetwork troubleshootingsystem upgradesfirmware updatespatch installationssecurity configurationsnetwork assessmentsdata transferscable managementVOIP support

Soft Skills

customer serviceproject managementtechnical assistancecommunicationdocumentationproblem-solvingorganizationteam collaborationadaptabilityattention to detail

Certifications

Cisco CCNACompTIA A+Fortinet NSE 4industry certifications