Tier 1 Technical Support Representative

Aureon

Technical Support Representative providing inbound support via phone, email, and chat. Assisting customers with software and hardware inquiries in a fully remote role.

Posted 5/6/2026full-timeRemote • Iowa, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Inbound Telephone Support – perform telephone support as scheduled
E-mail & Chat Support – perform as scheduled
Skill improvement – continually strive to improve cognitive and customer service skills
Attend all training classes and complete any exercises assigned
Assist and educate customers with inquiries related to both software and hardware
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP, Account management, Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

Requirements

What you’ll need

Excellent interpersonal skills to establish and maintain effective relationships
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

Benefits

Comp & perks

100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Health, Dental, Vision, and Life Insurance Plans
401K
PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware supportsoftware supportInternet knowledgeaccount managementmobile communicationstransportation accountingcustomer service skillsdocumentationescalation management

Soft Skills

interpersonal skillswritten communicationoral communicationlistening skillsdependabilityadaptabilityflexibilitycreative thinkingreasoning abilitycustomer advocacy