Customer Support

• Telephone Support – perform telephone support as scheduled
• Ensure that customer questions are answered completely in a professional, caring and responsive manner
• Commitments to perform research and follow-up are completed
• Open issues are resolved and each contact is logged in the appropriate ticketing system
• E-mail & Chat Support – perform as scheduled
• Answer and complete all assigned messages or contacts
• Properly enter customer information and resolution in the appropriate ticketing system
• Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job
• Attend all training classes and complete any exercises assigned
• Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager
• Support coworkers – provide procedural advice and assistance to other representatives

Bilingual Customer Service Representative, Spanish

Associate – Customer Support

Customer Support Manager

Customer Care Representative – Wearables, Cardiology Device Healthcare

Customer Services Analyst