Aurelian

Implementation Manager

Aurelian

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $80,000 - $120,000 per year

About the role

  • Own end-to-end implementations from kickoff through go-live
  • Define project plans tailored to each customer’s unique needs, resources, and desired outcomes
  • Personally configure and deploy Aurelian’s solution and dashboards in customer environments
  • Translate real-world emergency response workflows into system configurations.
  • Resolve issues across APIs, integrations, and data flows
  • Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress
  • Ensure milestones and deliverables are met on time and at a high standard of quality
  • Perform risk management and proactively implement corrective actions
  • Drive timelines and stakeholder communication without losing technical depth
  • Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy
  • Contribute beyond individual implementations by improving team-wide processes and resources
  • Conduct in-person training sessions and knowledge transfer for client teams

Requirements

  • 2-6 years of experience in implementation, technical project/account management, or similar customer-facing roles
  • Strong technical fluency (SaaS platforms, integrations, system behavior)
  • Practical working knowledge of software implementations and technical concepts
  • Experience working directly with customers in technical environments
  • Ability to translate complex workflows into working system configurations
  • High ownership mindset – you take responsibility for outcomes, proactively step in where needed, and contribute beyond your immediate scope
  • Comfortable operating in ambiguity and fast-moving environments
  • Serve as a trusted advisor to customers – guiding them toward best-practice solutions with empathy and sound judgment, while using thoughtful influence to drive successful onboarding and long-term outcomes
  • Comfortable having direct, constructive conversations to address misalignment, push back when needed, and ensure the right outcomes for both the customer and the business
  • Analytical mindset and strong problem-solving ability
  • Excellent written, verbal, and interpersonal communication skills
Benefits
  • Comprehensive Medical, Dental, Vision & Life insurance
  • 401(k)
  • Unlimited PTO
  • Company-wide offsites
  • Equipment stipend
  • Relocation assistance
  • Daily delivered lunches (on us)
  • Office in Seattle
  • Start-up Equity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS platformsAPIsintegrationssystem configurationssoftware implementationstechnical project managementdata flowsrisk managementworkflow documentationtechnical fluency
Soft Skills
ownership mindsetproblem-solvinganalytical mindsetcommunication skillscustomer-facingtrusted advisorconstructive conversationsempathyinfluenceadaptability