Implementation Manager

Aurelian

Implementation Manager at Aurelian handling software deployments for emergency response; driving customer success from kickoff to go-live with technical training and system configuration.

Posted 4/16/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end implementations from kickoff through go-live
Define project plans tailored to each customer’s unique needs, resources, and desired outcomes
Personally configure and deploy Aurelian’s solution and dashboards in customer environments
Translate real-world emergency response workflows into system configurations.
Resolve issues across APIs, integrations, and data flows
Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress
Ensure milestones and deliverables are met on time and at a high standard of quality
Perform risk management and proactively implement corrective actions
Drive timelines and stakeholder communication without losing technical depth
Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy
Contribute beyond individual implementations by improving team-wide processes and resources
Conduct in-person training sessions and knowledge transfer for client teams

Requirements

What you’ll need

2-6 years of experience in implementation, technical project/account management, or similar customer-facing roles
Strong technical fluency (SaaS platforms, integrations, system behavior)
Practical working knowledge of software implementations and technical concepts
Experience working directly with customers in technical environments
Ability to translate complex workflows into working system configurations
High ownership mindset – you take responsibility for outcomes, proactively step in where needed, and contribute beyond your immediate scope
Comfortable operating in ambiguity and fast-moving environments
Serve as a trusted advisor to customers – guiding them toward best-practice solutions with empathy and sound judgment, while using thoughtful influence to drive successful onboarding and long-term outcomes
Comfortable having direct, constructive conversations to address misalignment, push back when needed, and ensure the right outcomes for both the customer and the business
Analytical mindset and strong problem-solving ability
Excellent written, verbal, and interpersonal communication skills

Benefits

Comp & perks

Comprehensive Medical, Dental, Vision & Life insurance
401(k)
Unlimited PTO
Company-wide offsites
Equipment stipend
Relocation assistance
Daily delivered lunches (on us)
Office in Seattle
Start-up Equity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS platformsAPIsintegrationssystem configurationssoftware implementationstechnical project managementdata flowsrisk managementworkflow documentationtechnical fluency

Soft Skills

ownership mindsetproblem-solvinganalytical mindsetcommunication skillscustomer-facingtrusted advisorconstructive conversationsempathyinfluenceadaptability