Customer Success Manager

August Health

Customer Success Manager ensuring senior living operators achieve measurable outcomes through August Health. Owning customer relationship from post go live through renewal, driving adoption and engagement with our solutions.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships.
Assess and understand existing customer configurations, workflows, and data structures—identifying the best system configuration approaches to meet evolving customer needs.
Develop a deep understanding of each customer’s goals, business challenges, and success metrics.
Rapidly understand how a customer’s current system is configured.
Conduct regular check-ins and strategic calls to foster engagement and trust.
Drive platform adoption and ensure customers are utilizing key features to achieve ROI
Monitor customer health metrics and proactively address risks.
Identify early signs of dissatisfaction and work cross-functionally to resolve issues.
Identify and nurture opportunities for expansion, including upsells.
Lead regular success reviews with key stakeholders to evaluate performance, outcomes, and future goals.
Analyze customer data to surface insights, trends, and opportunities for optimization.
Partner with customers to define measurable success metrics and report on progress.
Advocate for customer needs internally and contribute to product feedback loops
Represent the company at customer sites, conferences, and strategic meetings (travel up to 25%)

Requirements

What you’ll need

3+ years of experience in a customer-facing role, ideally in Customer Success, Account Management, Implementation, or a similar function
Experience in healthcare or senior living operations is a plus, but not required
A customer-obsessed mindset and a track record of helping customers achieve meaningful outcomes
Proactive, curious, and continuously looking for ways to improve the customer experience
Ability to translate business needs into technical and workflow requirements
Exceptional communication and relationship management skills, with a demonstrated ability to engage, influence, and build trust with diverse stakeholders—including C-level executives
Comfortable with ambiguity and change; able to create structure, make decisions, and move forward without perfect information

Benefits

Comp & perks

100% company-paid premiums for health, dental, and vision coverage
Company contributions to your HSA
2% 401(k) match
Flexible time off policy
100% paid family leave
All-expenses-paid, in-person company offsites twice a year

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-obsessed mindsetrelationship managementcommunication skillsproactivecuriousability to engageinfluencebuild trustcomfortable with ambiguitydecision-making