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Implementation Manager – Expansions, Transitions
August Health. Own rapid, high-impact implementations tied to acquisitions, operator transitions, and product expansions .
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Own rapid, high-impact implementations tied to acquisitions, operator transitions, and product expansions
- Lead condensed, full-cycle implementations for acquisitions, operator transitions, and product expansions
- Quickly assess and understand existing customer configurations, workflows, and data structures
- Serve as the main point of communication for customers during their transition
- Drive implementations that span multiple August products (Clinical, Billing, Operations, and beyond)
- Develop and execute streamlined implementation project plans
- Act as a trusted advisor to C-suite leaders, department heads, and front-line staff
- Partner cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams
- Identify and mitigate risks early, especially in situations with limited historical context
- Deliver engaging training sessions tailored to both corporate and community-based roles
- Standardize and scale processes, playbooks, and documentation
Requirements
What you’ll need- 4+ years of experience in Implementation, or Program Management, preferably in enterprise SaaS or healthcare technology
- Proven success managing fast-paced or time-sensitive implementations
- Experience working across or implementing multiple products or modules simultaneously
- Ability to quickly absorb and synthesize existing system configurations
- Strong background in healthcare, senior living, or adjacent industries is highly preferred
- Experience working across departments (e.g., operations, finance, clinical, IT)
- Ability to translate business needs into technical and workflow requirements
- Familiarity with change management principles and adult learning best practices
Benefits
Comp & perks- 100% company-paid premiums for health, dental, and vision coverage
- Company contributions to your HSA
- 2% 401(k) match
- Flexible time off policy
- 100% paid family leave
- All-expenses-paid, in-person company offsites twice a year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementationprogram managementproject planningrisk managementchange managementworkflow analysisdata structure assessmenttraining developmentcustomer configuration analysisproduct expansion
Soft Skills
communicationcross-functional collaborationtrusted advisorengagementsynthesisproblem-solvingadaptabilityleadershipcustomer success focustime management