Customer Success Manager
August Health
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own the customer relationship from post-go live through renewal
- Serve as the main point of contact for assigned customers
- Conduct regular check-ins and strategic calls to foster engagement
- Drive platform adoption and monitor customer health metrics
- Advocate for customer needs internally
- Lead regular success reviews with stakeholders and analyze customer data
Requirements
- 3+ years of experience in a customer-facing role (Customer Success, Account Management, Implementation, etc.)
- Strong understanding of customer goals, business challenges, and success metrics
- Proactive mindset and a customer-obsessed attitude
- Ability to work cross-functionally with various teams
- Experience in healthcare or senior living operations is a plus
Benefits
- 100% company-paid premiums for health, dental, and vision coverage
- Company contributions to your HSA
- 2% 401(k) match
- Flexible time off policy
- 100% paid family leave
- All-expenses-paid, in-person company offsites twice a year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer relationship managementcustomer engagementadvocacyproactive mindsetcross-functional collaboration