AUGREV Hotel Consulting

Account Manager, IM

AUGREV Hotel Consulting

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Own customer relationship once contract is signed
  • Manage customer training and go-live process
  • Monitor customer usage and performance and drive adoption
  • Proactively engage customers via calls to support business outcomes and ROI
  • Escalate issues to Head of Global Support and maintain SLAs
  • Contribute to support process, procedure, and standards development

Requirements

  • Manage Customer Relations during the entire Life Cycle of the Client
  • Manage Customer Training, refreshers and account setup/go-live
  • Monitor Customer usage and performance
  • Proactively call customers to provide business support and maximize ROI
  • Escalate customer well-being concerns to the Head of Global Support
  • Maintain internally agreed SLA figures
  • Adhere to and contribute to development of support processes, procedures and standards