AUGREV Hotel Consulting

Account Manager

• Own customer relationship once contract is signed
• Manage customer training and go-live process
• Monitor customer usage and performance and drive adoption
• Proactively engage customers via calls to support business outcomes and ROI
• Escalate issues to Head of Global Support and maintain SLAs
• Contribute to support process, procedure, and standards development

Account Manager, IM

Manager

• Winning, onboarding, maintaining, and expanding relations with channel partners within an assigned territory
• Understand overall sales strategy and implement tactics to grow sales revenue through the partner network
• Develop new sales channels via strategic partnerships with distributors, resellers, and retailers
• Develop business plans with goals, milestones and action points for each partner and regularly review them
• Ensure monitoring, management, and achievement of each partner's sales quotas
• Find new partners in targeted geographies and negotiate contracts with new partners
• Provide training and support to new partner recruits to enable effective selling of company products/services
• Improve performance of existing partners and evaluate their performance, suggesting improvements
• Monitor partner performance for sales quotas and customer satisfaction
• Coordinate with support and management teams to meet customer/partner expectations
• Act as a bridge for communication between customers/partners and the engineering team
• Motivate and coach partner employees to help them meet goals
• Establish and maintain effective communication with partners to ensure high customer satisfaction
• Monitor competitor activity to identify opportunities for market share growth through partner network

Account Manager, IM

Reseller Manager