Solutions Program Manager

Augmodo

Solutions Program Manager at Augmodo using Spatial AI to redefine retail commerce. Spearheading operational success and communication between customer and technical teams for strategic programs.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical program management, effectively coordinating between customer teams and technical decision-makers to ensure project timelines and deliverables are met. Proficient in managing complex projects, facilitating communication, and driving cross-functional collaboration to achieve customer objectives.

Highest-signal resume keywords

Technical Program ManagementProject PlanningCross-Functional CollaborationStakeholder CommunicationKPI Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTimeline ManagementRequirements GatheringData Collection WorkflowsTechnical Planning

Soft Skills

Exceptional CommunicationAnalytical Problem-SolvingInitiativeCollaborationDecision-Making

Tools & Technologies

Issue TrackerLive TrackerProgram Timeline

Industry Keywords

Customer SuccessEnterprise ClientsTechnical Decision-MakersPilot ScopesComplex Projects

About the role

Key responsibilities & impact

Serve as the primary point of contact between the Customer team and technical decision-makers, determining ownership, routing priorities, and facilitating clear communication when deliverables span multiple areas.
Build and maintain a Live Tracker of open items with Technical teams; share status with the Customer Decision Maker regularly, taking initiative to resolve with urgency and in support of end-customer objectives.
Coordinate badge and hardware troubleshooting and installation logistics with Customer Success and the Infrastructure Technical team.
Collaborate with Sales, Customer Success and Product to define and refine customer program KPIs, use cases and business case; validate feasibility and propose timelines based on input from Technical Teams.
Facilitate technical communications and requirements gathering between customers and Technical Teams.
Support Product and Commercial teams in formulating comprehensive pilot scopes, defining KPIs, and establishing clear KPI measurement methodologies.
Develop and manage detailed project timelines that account for internal engineering development cycles, data operations needs, and external customer requirements and dependencies.
Own the program timeline from kick-off to close; track milestones, dependencies, and blockers. Be the forcing function that ensures momentum and on-time delivery.
Manage lab and store install scheduling and coordination with the Infrastructure Technical Team and Customer Success.
Secure and organize all customer inputs required by Technical Teams; planograms, images, reference data, and other assets.
Initiate data collection workflows and manage associated dependencies.
Own the weekly internal customer team meeting with Technical Team; set the agenda, drive decisions, and ensure follow-through on actions.
Ensure Sales and Customer Success have timely, accurate information from Technical Teams, and vice versa.
Own internal communication across Engineering, Product, and Customer/Commercial teams, acting as the primary source of truth for pilot status.
Use your Issue Tracker and Program Timeline track pilot program status, surface blockers, and communicate risks to stakeholders on a regular and consistent basis.
Serve as the primary technical point of contact for Customer Team on all matters related to technical planning and installation; liaise and involve internal technical teams for timely and accurate resolution.
Escalate blockers to the Customer Team Decision Maker when resolution requires prioritization or cross-Team collaboration.
Work closely with the Customer Team Decision Maker on a day-to-day basis to ensure priorities are accurately understood and communicated.

Requirements

What you’ll need

Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
3+ years of experience in technical program management, product management, or a similar role managing complex projects with internal and external stakeholders.
Proven ability to formulate project plans, manage complex timelines, and drive cross-functional teams to meet deadlines.
Exceptional communication skills; able to articulate technical concepts clearly to non-technical audiences and translate customer requirements into actionable engineering tasks.
Strong analytical and problem-solving skills, with a track record of identifying and resolving project blockers.
Experience supporting customer-facing teams and communicating directly with enterprise clients.

Benefits

Comp & perks

medical
dental
vision
401k