Augment

Forward-Deployed Engineer

Augment

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • 🇺🇸 United States

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Job Level

Junior

Tech Stack

JavaScriptNode.jsPython

About the role

  • You’ll be the technical heartbeat between customers and our internal teams — turning ideas and prototypes into live, working solutions.
  • Partner with customers, Customer Success, and Engineering to implement, test, and deploy AI-powered workflows.
  • Work closely with customers to understand their data, integrations, and daily workflows.
  • Read logs, trace API calls, and dig into configurations to identify root causes.
  • Collaborate with engineering to reproduce and fix low-complexity bugs.
  • Build lightweight scripts, integrations, or configuration patches to keep customers moving.
  • Translate customer pain points into technical tasks the engineering team can act on.
  • Provide structured, thoughtful feedback to product and engineering on what’s working (and what’s not).
  • Build reusable frameworks and playbooks that make future implementations faster and smoother.
  • Help define what forward-deployed engineering looks like at Augment — shaping process, documentation, and culture.

Requirements

  • 1–5 years of experience in a technical, implementation, or customer-facing engineering role (or equivalent hands-on projects).
  • Strong systems and architecture thinking — you understand how APIs, data, and workflows connect.
  • Comfortable working with AI models — authoring, testing, and validating prompts to ensure reliable, high-quality results in customer workflows.
  • Some scripting proficiency (Python, Node.js, or similar) — AI-assisted is fine, but you should be confident writing and debugging small pieces of code when needed.
  • Solid product intuition — you can identify expected behavior, assess whether a customer issue or feature request aligns with product principles, and communicate that clearly.
  • Ability to read logs, trace errors, and investigate broken workflows end-to-end.
  • Excellent communication skills — you can explain technical concepts clearly to non-technical stakeholders.
  • Collaborative by nature — you love working across teams and helping others solve problems.
  • Thrive in ambiguity — you’re scrappy, curious, and proactive when things aren’t fully defined.
Benefits
  • Competitive Salary + Stock Options
  • Comprehensive Health, Vision, and Dental Benefits
  • Flexible PTO
  • On-site Gym
  • Monthly stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIscriptingPythonNode.jsAI modelsdata integrationworkflow implementationbug fixingconfiguration managementtechnical documentation
Soft skills
communicationcollaborationproblem-solvingsystems thinkingproduct intuitionadaptabilitycuriosityproactivitycustomer-facingfeedback provision